Alternative Dispute Resolution

Alternative Dispute Resolution

A new legal regime: Law No 144/2015 of 8 September, which transposes Directive 2013/11/EU of the European Parliament and the Council of 21 May 2013 on alternative resolution of consumer disputes and establishing the legal framework for out-of-court consumer dispute resolution mechanisms, creating the Consumer Arbitration Network in Portugal.


All suppliers of goods and service providers are obliged to inform consumers about available ADR entities or those which have voluntarily joined or are bound by law (this is the case of the arbitration required for essential public services, i.e. electricity, gas, water and waste, electronic communications and postal services).


In the event of a dispute, the consumer may have recourse to an Alternative Consumer Dispute Resolution Entity:


Lisbon Consumer Disputes Arbitration Centre

Postal address: Rua dos Douradores, 116, 2º - 1100-207 LISBOA

Tel: 218 807 030 / Fax: +351 218 807 038

E-mail: /



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